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Customer Service

eCoins.com is determined to provide you with a delightful shopping experience. With our online Self-Help Tools, customer service is available to you when, where, and how you need it.

Self Help Tools

Shipping & Delivery

• All orders completed through eCoins.com are FREE shipping.
• eCoins offers its customers various shipping options.
• Packages shipped in the continental United States using the FREE shipping option usually arrive within 2-5 days.
• eCoins ships within the United States and the following United States territories: American Samoa, Guam, Marianas Islands, Puerto Rico, and the United States Virgin Islands.
• Expedited Shipping Options: UPS Next Day Air ($45 Flat Rate), UPS 2^nd Day Air ($35 Flat Rate), UPS 3-Day ($24 Flat Rate)
• eCoins reserves the right to accept or reject any orders in any combination or option(s) it determines to be in its best interest.
• In the event a particular item is sold out, eCoins reserves the right to either process partial orders and make refunds, or return orders in their entirety.
• eCoins reserves the right to limit quantities

International Shipping

• Canada Customers: $12.95 Flat Rate
• International Customers: $24.95 Flat Rate
• You can order as many items as you want in one checkout and you will only pay the low flat rate for International Shipping and Canada Shipping.
• Packages shipped using eCoins International Shipping option usually arrive within 1 to 3 weeks, depending on customs in your country.
• You may be subject to import duties and taxes, which are not reflected in our prices.
• International Shipping Prices may vary for larger and heavier items. Please contact us for pricing on large items and orders.

Privacy & Security

All the information regarding our privacy policy can be found on this page that you are currently reading and more info about the privacy policy cookies can be found here.

What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience
(your information helps us to better respond to your individual needs)
- To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
- To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
- To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

- To administer a contest, promotion, survey or other site feature
- To send periodic emails

The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, etc.) will not be stored on our servers.
Do we use cookies?
Yes. To find more about our cookies policy, please visit our cookies policy page. To check if your browser has cookies enabled or you need information about enabling cookies, you can visit this page.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent. As part of the Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their control panel and going to the 'Edit Profile' page.
Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
Your Consent
By using our site, you consent to our privacy policy.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page.

Returns & Replacements

• If for any reason within 30 days of receiving your product(s) you are dissatisfied with your purchase, you can return for refund or replacement. Shipping charges will not be refunded.
• 5-10% Restocking Fees on all returns/orders over $99. No Returns/Refunds on all Chinese New Year Products, as this is Dated Material.
• To return your product, use the reverse side of your packing slip to let us know why you decided to return your item(s) and your desired resolution (replacement, refund, or exchange) for each item. Address your package to:

Ecoin Card Dealer Locator

eCoins, Inc.

ATTN: Returns

14 Maple Place

Freeport NY 11520

• For your protection, we strongly recommend that you return your order by insured mail and save the receipt for your records.

Ordering

• Our ordering system works like any other e-commerce system. You just need to select your desired product and click the 'Add to Cart' button
• Once you added to cart one or more products, all you have to do is click the 'Proceed to checkout' button and follow the steps in the ordering process
• When you hit the last step and click the 'Place order' button, your order will be registered and sent to us

Accepted Payment Methods:

eCoins.com accepts these methods of payment for orders:

• Paypal
• American Express
• Discover
• MasterCard (including debit cards with a MasterCard logo)
• Visa (including debit cards with a Visa logo)

Viewing Orders

• To view orders, you need to have an account on our website. Go to 'My Account' located at the top of each page and select if you want to Login or Register.
• Once you're logged in, you will find 'My Orders' on the left of your account dashboard, where you can view all your orders and the status of each one.

Updating Account Information

• To update your account information you need to make sure you are logged in. In the Account Dashboard page, you will have the option to edit your Account Information.

Hollywood.com, LLC Digital Millennium Copyright Act (“DMCA”) Policy

Introduction
This policy implements the procedures set forth in 17 U.S.C. §512 and the Digital Millennium Copyright Act (“DMCA”) for the reporting of alleged copyright infringement. It is the policy of the Company to respect the legitimate rights of copyright owners, their agents, and representatives. Users of any part of the Company computing system are required to respect the legal protections provided by applicable copyright law.

Designated Agent
The Company’s Designated Agent to receive notification of alleged infringement under the DMCA is:

Greg Sica
2255 Glades Road, Suite 221A
Boca Raton, FL 33431

Email: violations contact form (this email address is only for copyright infringement claims – you will not receive a reply if the matter is not a copyright issue): legal@hollywood.com

When we receive proper notification of claimed infringement, the Company will follow the procedures outlined herein and in the DMCA.

Complaint Notice Procedures for Copyright Owners

The following elements must be included in your copyright infringement complaint notice:

Ecoin Card Dealer Account

1. An electronic or physical signature of the copyright owner or a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
2. Identification of the copyrighted work or works claimed to have been infringed.
3. Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit the Company to locate the material.
4. Information reasonably sufficient to permit the Company to contact the complaining party, including an address, telephone number, and, if available, an email address at which the complaining party may be contacted.
5. A statement that the information in the notice is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Ecoin Card Dealer Log

If you do not include all of the above information, it may invalidate your notification or cause a delay of the processing of the DMCA notification.

Please note that, under Section 512(f) of the Copyright Act, any person who knowingly materially misrepresents that material or activity is infringing may be subject to liability.

Please also note that the information provided in your notification to us may be forwarded to the person who provided the allegedly infringing content.

Company reserves the right to publish Claimant information on the site in place of disabled content.

Notice and Take down Procedure
Procedure: It is expected that all users of any part of the Company system will comply with applicable copyright laws. However, if the Company receives proper notification of claimed copyright infringement, it will respond expeditiously by removing, or disabling access to, the material that is claimed to be infringing or to be the subject of infringing activity provided all such claims have been investigated and determined to be valid by the Company in the Company’s sole and absolute discretion.

The Company will comply with the appropriate provisions of the DMCA in the event a counter notification is received.

Please note that under Section 512(f) of the Copyright Act, any person who knowingly materially misrepresents that material or activity was removed or disabled by mistake or misidentification may be subject to liability.

Ecoin Card Code

Repeat Infringers
It is Company’s policy to permanently cancel the privileges and authorizations, in appropriate circumstances, of repeat copyright infringers.

Ecoin Card Dealer Login

Accommodation of Standard Technical Measures
It is Company policy to accommodate, and not interfere with, standard technical measures it determines are reasonable under the circumstances, i.e., technical measures that are used by copyright owners to identify or protect copyrighted works.