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Euromoon was established just last year and has so far enjoyed a level of success that is surprising to say the least. One of the reasons for this success is that Euromoon boasts a worldwide audience due to its commitment to be accessible to as broad an audience as is possible.
Euromoons gaming package offers players a unique and user friendly experience. The website is simple yet visually appealing and ensures that players are never more than a few simple clicks away from their favourite gaming arenas. Players at Euromoon particularly enjoy the highly responsive mobile casino which has a plethora of useful features for those on the go. Euromoon also offers a well presented live casino which allows players to experience the real casino feeling while they are making their virtual wagers.
- Trusted Euromoon Casino: €15 + 200% up to €1000 bonus review, including details, player's comments, and top bonus codes.
- My Account - Euromoon Casino Euromoon Casino.
Casino Games
Euromoon offers a well equipped gaming library full of top quality titles and unique options you won’t find anywhere else. Due to the fact that Euromoon has the ambition to be different from the competition, this casino makes use of several software providers rather than working with one or two exclusively. So what does this mean for players? Well, at Euromoon players can expect to find a broad range of exciting games that other casino will be unlikely to match. With software providers like BestSoft, NetEnt, Microgaming, Thunderkick, Amaya and much more, Euromoon has the ammunition to shoot this casino in to the limelight and that’s exactly what seems to be happening.
Euromoon has a number of different options when it comes to deciding how to actually play at the casino. Players can choose to either download the provided software or make use of the browser based platform. The software offers a more visually pleasing alternative to the browser based system while the live stream option offers quick accessibility. This gives players much more choice concerning how they choose to spend their time at Euromoon. For those who are always on the go, Euromoon offers a sleek mobile casino that boasts all the features of the website with the added convenience of it being packaged in to the palm of your hand.
Some of the most popular games available at Euromoon include 'Starburst', 'Scarface', 'Foxin wins again', 'Fruit Zen', 'Chilli Gold', 'Green Lantern' and much much more. Not to mention the vast array of table game options on offer alongside the progressive slots options which could literally change your life in a few quick spins!
Bonuses and Promotions
New players at Euromoon are offered a welcome package worth 200% up to the value of €1,000. In addition, players who use bonus code “ZEN50” upon their initial deposit will receive 50 free spins at the excellent 'Fruit Zen' slots. Players can also expect to benefit from the interesting and useful promotions calendar advertised on the website. This handy tool allows players to plan their next deposit by ensuring that it lands on the same day that their favourite bonus becomes available. If the promotions calendar is used to its full potential there is real scope here to cash in at the house’s expense. It’s also worth noting that Euromoon offers a top quality VIP program which every single user becomes a member of the second they make a deposit to the casino. Essentially this means that you can begin to earn comp points that can be exchanged for real cash from your very first bet!
Payment and Withdrawal Methods
With an ever increasing threat of online security issues, it’s important to ensure that players feel completely safe. That’s why Euromoon ensures that all transactions are completed through state of the art SSL and top quality 128-bit encryption techniques. Players have the option of several deposit methods at the casino and can also select their home country to find out the option that suits them best. Some of the most widely used deposit methods include Visa, Maestro, Skrill and several others. Each of these payment methods are eligible to be used as a withdrawal method too, it’s always good to know that your deposit method can be used both ways; after all, you’re there to make money!
Withdrawals generally take 3-5 working days to process depending on the method used across the debit card range while e-wallet withdrawals are much quicker taking just 1-2 days. The minimum deposit at the casino is a mere €20 with the maximum all the way up to the dizzy heights of €5,000 per transaction.
Customer Service
Euromoon has developed itself a solid reputation in the gaming word and none of this could have happened without a great quality customer service team to back it up. The live chat function is available round the clock and the operators are multilingual with a strong knowledge base to answer any questions you may have.
Ruling
Found for the Player - Having reviewed the promotional material provided, there's nothing to suggest that this bonus was anything other than €10 NDB in either the adverts or the terms and conditions.
As the operator were non-responsive to this issue they didn't offer any counter argument to defend their decision.
Read our EuroMoon Casino Review.
Player's Complaint
Hello. I had a controversial situation in the casino Euromoon. It is a sister casino Osiris. I hope very much for your help.
Euromoon Registration Codes
Bonus was successfully wagered. Sent the necessary documents and make a deposit of 50 euros (according to the bonus terms and conditions). Was ordered to withdraw the sum of 150 euros (100 maximum output for the bonus + deposit).
However, I received a letter following content:
Dear [EDIT],
In accordance with our Terms and Conditions regarding improper games, we denied your request for withdrawal and to cancel all winnings earned by you.
These Terms and Conditions are available on our website.
Your last deposit was introduced to your balance.
Upon request details, I received the following:
Hi [EDIT]
I added the part in conditions that are relevant to your business.
You have received a bonus of 4 euros for registration, and an additional 6 euros after checking e-mail, before you have finished your game at 4.
your highest rate was 2.5 euros, which is more than 30% of 4 euros (1.2)
Euromoon Casino reserves the right to delay the cash withdrawals and / or confiscate all winnings and bonuses to players who abuse the rules of games. 'Abuse of the game' may include, in particular:
Placing single bets equal to or bolshix 30% of the bonus credited to the player account, in order to fulfill the wagering requirements for this bonus.
Using twice the value of the subsequent tender.
Euromoon Registration Code
Accommodation equivalent rates, premium rates to zero or safety net, can not be considered abuse of the game - they will be considered solely for the game Po rates meet the requirements for obtaining bonuses.
As you can see, the total bonus of 10 euros. On the page promotions specified the sum of 10 euros, even the bonus code 10EM include ten. Logically - 30% - is 3 euros. My maximum bet - 2.5 euros. Accordingly, the rules are not violated. The bonus has been received in full, and then I started to play.
Casino tricky, considering 30% of the 4 EUR. I believe they are wrong. Chat with customer support has not brought results.
Please help me return confiscated winnings. If you need some more information - I am ready to provide it.
Casino Site: www.euromooncasino.com
My login to the casino Euromoon: [EDIT]
My e-mail address: [EDIT]
Thank you in advance for your help.
6 Responses
Hi drobat - welcome to ThePOGG.com!
Can you provide me the url of the specific promotion you claimed?
Thanks,
ThePOGG
Hi. The bonus was received by the following promotions: hxxp://www.casinofreebieblog.com/euromoon-review-10-freebie/
It is clearly specified that this is one bonus of 10 euros for one code and not two different bonus.
Hi Drobat,
Just to keep you informed I have followed up on this issue several times now but not received a response.
If no response is forthcoming by this time next week I'll ask you to submit a complaint to EuroMoons regulator in Curacao. Unfortunately EuroMoons operates under a different license to the older properties in this group (who are licensed in Malta) and I'd be surprised if you receive a response from Curacao but it's the last option to try.
Thanks,
ThePOGG
Hi drobat,
I've received no communication from EuroMoon casino regarding this issue.
I've reviewed all the promotional material for this promotion and the terms and conditions and can say that based on the information I have available to me it's clear that you're right. The bonus was advertised as a €10. Nothing in the terms contradicts this and if the casino system is implementing this in a technically different manner that's their issue not yours.
All I can suggest now is that you submit a complaint to EuroMoon's regulatory authority here - hxxps://validator.curacao-egaming.com/3241268d-563f-406c-a59a-8a09ef049889
Once you've done that if you could let me know I'd appreciate it.
Thanks,
ThePOGG
Hi drobat,
Have you submitted your complaint to Curacao?
Thanks,
ThePOGG
Euromoon Registration Code
Hi drobat,
If I've not heard from you by Friday the 18th of September I'm going to assume you're no longer interested in pursuing this issue.
Thanks,
ThePOGG
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